Shipping

WHEN WILL MY ORDER SHIP?

Shipping times depend on the order size and when an order is placed. Here's an easy breakdown of our shipping timelines so that you can see approximately how long it will take to receive your order. Most of the orders that we send out leave our warehouse within the week they're placed; however, larger orders can take a bit longer.

Orders under $1,000 ship within one business day, or we pay shipping

Keep in mind that expedited shipping doesn't expedite production time. If you need an order to ship out same-day, be sure to place your order of less than $1,000 before 12:00pm Mountain Time. If we receive your order after 12:00pm, we'll ship it out the next day.

HOW DOES INTERNATIONAL SHIPPING WORK?

Regulations vary by country. Since most of our liquid products are considered hazardous, we must meet certain requirements. You can place your order online or email it to us, and we can provide an exact quote with shipping details. We use FedEx for hazardous shipments (5-10 business days). We also offer DHL for non-hazardous shipments (1-3 business days).

You are responsible for all duties and taxes associated with your order. Because each country does things a little bit differently, you are responsible for knowing how to handle shipments in your specific country. We are here to help as we can, but we highly recommend working with a professional in your area who can ensure you understand the full process as it pertains to your location.

Once the shipment arrives at your local customs, you will be contacted to pay the fees. It is a much easier and faster process if you already have a broker who can help clear the package through customs. We can provide SDS and Product Data Sheets as needed.

CAN I GET TRACKING INFORMATION BY EMAIL?

Yes. Any customer that requests tracking information will have it e-mailed to them. If you do not receive tracking information, please contact our Customer Service team directly for assistance.

HOW DOES THE SHIPMENT OF FLAMMABLE PRODUCTS WORK?

When you order flammable liquids, the shipment is classified as hazardous. Hazardous shipments go in a special box with specific markings and require special paperwork.

There is also a fee associated with handling hazardous shipments, because shipping companies have to take extra precautions. Please contact us if you have any further questions.