Shipping


WHEN WILL MY ORDER SHIP?


Shipping times depend on the order size. Here's an easy breakdown of our shipping timelines so that you can see approximately how long it will take to receive your order:

  • Orders under $1,000 – Ship within 2 business days
  • $1,001 – $10,000 – Ship within 5 business days
  • $10,001 – $20,000 – Ship within 7 business days
  • $20,001 – $99,000 – Ship within 10 business days
  • Over $100,000 – Ship within 15 business days

Orders under $1,000 ship within two business days—or we pay for the shipping. Keep in mind that expedited shipping doesn't speed up our processing time. If you need your order to arrive sooner, we recommend placing it as early in the day as possible to help ensure it ships within the two-business-day window.

 

HOW DOES INTERNATIONAL SHIPPING WORK?


Regulations vary by country. Since most of our liquid products are considered hazardous, we must meet certain requirements. You can place your order online or email it to us, and we can provide an exact quote with shipping details. We use FedEx for hazardous shipments (5-10 business days). We also offer DHL for non-hazardous shipments (1-3 business days).

You are responsible for all duties and taxes associated with your order. Because each country does things a little bit differently, you are responsible for knowing how to handle shipments in your specific country. We are here to help as we can, but we highly recommend working with a professional in your area who can ensure you understand the full process as it pertains to your location.

Once the shipment arrives at your local customs, you will be contacted to pay the fees. It is a much easier and faster process if you already have a broker who can help clear the package through customs. We can provide SDS and Product Data Sheets as needed.


CAN I GET TRACKING INFORMATION BY EMAIL?


Yes. Any customer that requests tracking information will have it e-mailed to them. If you do not receive tracking information, please contact our Customer Service team directly for assistance.


HOW DOES THE SHIPMENT OF FLAMMABLE PRODUCTS WORK?


When you order flammable liquids, the shipment is classified as hazardous. Hazardous shipments go in a special box with specific markings and require special paperwork.

There is also a fee associated with handling hazardous shipments, because shipping companies have to take extra precautions. Please contact us if you have any further questions.